A new standardof customer service

Fika Host is an AI phone Host for hospitality, automotive, retail and any business that lives on its phone. It picks up when your team can’t.

Or dial 01603 361643. Ask it anything a guest would.

Businesses we’re working with for a new standard of customer service.

  • Bond, No.28 Tombland
  • Norfolk Luxury Lifestyle
  • Anglian Plant
  • The Value Car Centre

Introduction

Fika Host

Every call answered, even mid-service. Your Host picks up when your team can’t, takes the booking and tells you about every call.

Hear it

A booking, start to finish. Sound on.

Olivia is the Host’s real voice. The caller is voiced for the film, and every name and detail is made up.

Why you’re here

When the bar’s three deep, the phone rings out. You can’t be in two places. That’s why you’re here.

A pint and a glass of white wine on a copper pub table, a log fire behind

A friendly AI Host picks up when your team can’t: during the Sunday rush, after close, or when the bar’s three deep. It answers the usual questions, takes table bookings and emails you about every call.

  • The phone rings out during the Sunday rush
  • Nobody picks up after close
  • The guest books somewhere that answered

Who it’s for

A Host for your sector, with its own name and know-how.

Also set up for plant and tool hire, recruitment and engineering firms.

A dim, wood-panelled bar and dining room lit by table lamps
HospitalityPubs, restaurants, hotels and venuesHost: Olivia

Answers questions about your venue and takes table bookings, even mid-service.

A silver coupé up on a ramp in a dim workshop, light from high windows
AutomotiveGarages and car dealersHost: Sophie

Takes service and MOT bookings and answers questions about the cars in stock.

Inside the Norfolk Luxury Lifestyle showroom: a vase of eucalyptus on a glass table by a cream sofa
RetailShops and showroomsHost: Olivia

Answers questions about stock and opening hours, and takes messages for the team.

Your sector?Name your sectorAnything that runs on the phoneAsk us ↗If your business lives on its phone, we can probably build its Host.

What your Host does

It answers, it books, and it knows its limits.

  • Answers every call

    Day and night, in a warm British voice that knows your venue.

  • Takes the booking

    Checks your hours, reads it back, and texts the guest a link to confirm.

  • Knows its limits

    Complaints, allergies and big groups go to your team with a callback flag.

Try it

Ring it and ask anything a guest would.

  • “Are you open on Sunday?”
  • “Can I book a table for four on Friday at 7:30pm?”
  • “Do you do a Sunday roast?”
  • “Can I bring the dog?”
  • “Is there parking?”
  • “What time do you stop serving food?”

Phone callGuest and Olivia0:24

  1. Guest

    Hi, can I book a table for four on Friday?

  2. Olivia

    Of course. What time would you like?

  3. Guest

    About half seven, and we’ve got a dog with us.

  4. Olivia

    Lovely, dogs are welcome in the bar. That’s four people on Friday at 7:30pm. Can I take a name?

  5. Guest

    It’s Sam.

  6. Olivia

    Thanks, Sam. I’ll text you a link to confirm the table now.

To: the venueJust now

New booking request · Table for 4

Name
Sam
When
Friday, 7:30pm
Guests
4, with a dog
Next step
Confirm link texted to the guest

Summary and full transcript below. Nothing to call back.

An example call. Every name and detail is made up.

How it works

Live in three steps. Your number stays the same.

  1. 01

    We learn your venue

    From your website, menus and a short questionnaire. You check it.

  2. 02

    You try it first

    Ring it and test it before any guest does. We tweak it till it sounds right.

  3. 03

    Divert and go live

    Your number stays the same. It diverts when you’re busy or closed.

What you get

  • An email after every call, with a summary, the full transcript and any booking details.
  • CALL BACK flags on anything that needs a person, with the caller’s number and the reason.
  • Your number stays the same. Your line diverts to your Host when you’re busy or closed.
  • No scripts to write. We set it up from your website, menus and a short questionnaire.
  • Local support from a Norwich studio, not a call centre.

Questions

Questions owners ask.

Will callers know it’s an AI?

Yes, if they ask. Your Host is honest: it says it’s an AI Host and never pretends to be anything else.

What happens when it can’t help?

Room bookings, complaints, allergies and large groups go to your team. You get an email flagged CALL BACK with the caller’s number and the reason. It never makes things up.

Do I need a new phone number?

No. Your number stays the same. Set your line to divert to your Host when you’re busy, when nobody answers, or when you’re closed.

Does it work with my booking system?

Today the guest confirms their table with one tap on a link to your booking system, such as OpenTable or Dojo. Direct booking into OpenTable is in progress, subject to OpenTable’s partner approval.

How is it set up?

We build its knowledge from your website, menus and a short questionnaire, and you check it. Then you ring it and test it before any guest does, and we tweak it until it sounds like your team.

Is it only for pubs and restaurants?

No. There are Hosts for garages and car dealers, shops and showrooms, and for plant and tool hire, retail, recruitment and engineering firms. If your business lives on its phone, ask us.

Get started

Want one for your business?

Tell us about your business and Cruz or Jack will be in touch within 48 hours. Fika Host is set up for pubs, restaurants and local businesses across Norfolk and the UK.

cruz@fikadesigns.co.ukjack@fikadesigns.co.uk

We’ll only use your details to reply to your enquiry. See our privacy policy.

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